NOTICE: Due to the COVID pandemic, Pamarco (SynTac, Crestline and Diamond) has decided to close their Wheeling, IL
and Marietta, GA plants on Thursdays and Fridays until further notice. Therefore, they will only be shipping Mon-Wed.

Minimum for all orders is $100

TheRollerStore sells ROLLERS proudly manufactured here in the USA.

We represent two fine roller manufacturers; Pamarco and Lith-O-Roll.

Pamarco's Wheeling, IL plant manufactures our SynTac brand of rollers and Crestline Dampeners

Pamarco's Marietta, GA plant manufactures our Diamond brand of Large Format Rollers

Lithoroll's El Monte, CA plant manufactures our Lithoroll brand of rollers

20% OFF KITS EVERY DAY!

OR BUY 3 KITS - GET 1 FREE 

FREE UPS GROUND SHIPPING on all Syn-Tac and Lith-O-Roll Small Format roller orders of $1,100.00 List within the continental United States and Canada!

FREE UPS GROUND SHIPPING on all Lith-O-Roll Small Format roller orders of $1,100.00 List within the continental United States!

FREE GROUND SHIPPING on all Pamarco Diamond Large Format roller orders over $2,200.00 List

LIMITED warranty on all sales

Most Rollers have a warranty against defects in manufacturing for 1 (one) Year from date of purchase. Water train rollers are only warranted for 6 (six) months from date of purchase.

LIMITED WARRANTY:

• Unless otherwise specified, all goods manufactured by the Company are warranted to be free from defects in workmanship and materials for one year from the date of purchase. For goods which are not manufactured by the Company, the warranty will be equal to the original manufacturers warranty supplied with those goods. This express warranty is not applicable to failure of or damage to any goods caused by mishandling and/or other abuse by the Customer. Where the Customer has also paid the Company for installation services, the Company also provides a 90 day labor warranty. Due to the nature of how they are used, water train rollers are only warranted for six months from date of purchase.
• Full details of the Limited Warranty can be found HERE (See specifically all paragraphs of Article 12).
• The warranty does not include customer misuse, mishandling, neglect or use of improper chemistry. Warranty is determined by the manufacturer.

RETURNED GOODS:

• WITHIN THE FIRST 30 DAYS FROM DATE OF ORDER:
  • You may request a RMA (Returned Merchandise Authorization) to return Rollers Freight Prepaid within the first 30 days with a Return Authorization, although a 15% Restocking Fee will be charged if there is nothing wrong with the rollers.
• AFTER 30 DAYS FROM DATE OF ORDER:
  • After obtaining an RMA, Defective rollers may be returned freight prepaid to the manufacturer with a copy of the Return Authorization. If the roller(s) are found to be defective after inspection by the manufacturer they will be replaced.
• See full details in Article 11 HERE

SPECIAL ORDER ROLLERS:

• Special Order Rollers are non-returnable and non-refundable.
  • If you believe a roller(s) has a manufacturing defect, you may request a Return Merchandise Authorization (RMA) to return the merchandise Freight-Prepaid to the Manufacturer. After inspection by the manufacturer, if the roller(s) is found to be defective they will be replaced.

If you are not completely satisfied with a purchase from TheRollerStore.com, you may request a Return Merchandise Authorization (RMA) to return the merchandise Freight-Prepaid to the Manufacturer for a refund within 30 days of the Date Shipped, with the exception of Special-order rollers, as outlined below:

• Special Order Rollers are non-returnable and non-refundable
• Rollers which are returnable are subject to the OEM's standard restocking fee (15-30%)
• Products returned damaged, worn, or with missing parts are subject to the OEM's standard restocking fee (15-30%) of purchase price. If badly damaged, return and credit may be denied by the OEM
• Shipping Charges are non-refundable. All returns must be shipped Freight Prepaid to the manufacturer.

CORE EXCHANGE SALES POLICY

Orders for stock items are shipped within 24 hrs of receipt of order. Non-stock items ship 2-4 weeks from date of order.

Freight costs will be added to all domestic orders under $1,100, and all international orders.

The items listed as 'Exchange Roller' require you to send us an equivalent roller to 150 Marr Ave NW, Marietta, GA 30060, within 60 days of their invoice date. All cores and returnable accessories must be free from damage and within original OEM specification. Any unreturned cores/accessories or returned items not meeting the above criteria, will be invoiced to you.

Any items returned after 60 days will be subject to a 25% restocking fee.

Please note that products from our Exchange program may be manufactured from refurbished parts, however they still carry our standard warranty terms.

Normal Hours of Operation

Monday through Friday 8:00am - 5:00pm EST

OUR 2019 HOLIDAY SCHEDULE:

• Memorial Day - Monday, May 25-2020
• Independence Day - Friday, July 3, 2020
• Summer Vacation - TBA
• Labor Day - Monday, September 7, 2020
• Thanksgiving - Thursday, November 26, 2020
• Christmas Eve - New Years - Thursday, December 24, 2020 - Friday, January 1, 2021

Minimum Order

• Minimum for all orders is $100

Shipping

Credit Policy

Our Credit Policy is strictly enforced.

We accept Visa, MasterCard, American Express & Discover only.

to our International Customers:

We can only ship within the US & Canada.

We can only process US & Canadian credit cards (due to billing address and zip codes issues. Our credit card processing company is unable to process cards without a 5-digit zipcode.

In order to process credit card payments we need the Billing Address where the credit card Statement for the card is mailed. Many addresses outside the United States have a Zip/Postal Code that includes characters that do not meet the U.S. 5-digit standard.

In most cases you can simply call the number on the back of the card to request that your card issuing entity provide you with a 5-Digit Zip Code to use for address verification of International addresses.

Unless we have this 5-digit code we will not be able to process your order and/or payment.

We apologize for the inconvenience.

Prices Are Subject To Change Without Notice

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