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SALES POLICY
LIMITED warranty
on all sales
Most Rollers have a warranty against defects in
manufacturing for 1 (one) Year from date of purchase. Water train rollers
are only warranted for 6 (six) months from date of purchase.
LIMITED WARRANTY:
- Unless otherwise specified, all goods manufactured
by the Company are warranted to be free from defects in workmanship and
materials for one year from the date of purchase. For goods which are
not manufactured by the Company, the warranty will be equal to the
original manufacturers warranty supplied with those goods. This express
warranty is not applicable to failure of or damage to any goods caused
by mishandling and/or other abuse by the Customer. Where the Customer
has also paid the Company for installation services, the Company also
provides a 90 day labor warranty. Due to the nature of how they are
used, water train rollers are only warranted for six months from date of
purchase.
- Full details of the Limited Warranty can be found
HERE (See
specifically all paragraphs of Article 12).
- The warranty does
not include customer misuse, mishandling, neglect or use of improper chemistry. Warranty
is determined by the manufacturer.
RETURNED GOODS:
- WITHIN THE FIRST 30 DAYS FROM DATE OF ORDER:
- You may request a RMA
(Returned Merchandise Authorization) to return Rollers Freight Prepaid within the first 30 days with a
Return Authorization, although a 15% Restocking Fee will
be charged if there is nothing wrong with the rollers.
- AFTER 30 DAYS FROM DATE OF ORDER:
- After obtaining an RMA, Defective rollers may be returned
freight prepaid to the manufacturer with a copy of the Return Authorization.
If the roller(s) are found to be defective after inspection by the
manufacturer they will be
replaced.
- See full details in Article 11
HERE
SPECIAL ORDER ROLLERS:
- Special Order Rollers are non-returnable and
non-refundable.
- If you believe a roller(s) has a
manufacturing defect, you may request a Return Merchandise
Authorization (RMA) to return the merchandise Freight-Prepaid to the
Manufacturer. After inspection by the manufacturer, if the roller(s)
is found to be defective they will be
replaced.
If you are
not completely satisfied with a purchase from
TheRollerStore.com, you may request a Return Merchandise Authorization (RMA) to return the merchandise Freight-Prepaid
to the Manufacturer for a
refund within 30 days of the Date Shipped, with the exception of
Special-order rollers, as outlined
below:
- Special Order Rollers are non-returnable and
non-refundable
- Rollers which are returnable are subject to the OEM's standard
restocking fee (15-30%)
- Products returned damaged, worn, or with missing parts are subject to
the OEM's standard restocking fee (15-30%) of purchase price. If badly
damaged, return and credit may be denied by the OEM
- Shipping Charges are
non-refundable. All returns must be shipped Freight Prepaid to the manufacturer.
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CORE EXCHANGE SALES POLICY
Orders for stock items are shipped within 24 hrs of receipt of order.
Non-stock items ship 2-4 weeks from date of order.
Freight costs will be added to all domestic orders under $1,100, and all
international orders.
The items listed as 'Exchange Roller' require you to send us an equivalent
roller to 150 Marr Ave NW, Marietta, GA 30060, within 60 days of their invoice
date. All cores and returnable accessories must be free from damage and within
original OEM specification. Any unreturned cores/accessories or returned items
not meeting the above criteria, will be invoiced to you.
Any items returned after 60 days will be subject to a 25% restocking fee.
Please note that products from our Exchange program may be manufactured from
refurbished parts, however they still carry our standard warranty terms.
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Normal Hours of Operation
Monday through Friday 8:00am - 5:00pm EST
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OUR 2019 HOLIDAY SCHEDULE:
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Memorial Day - Monday, May 25-2020
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Independence Day - Friday, July 3, 2020
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Summer Vacation - TBA
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Labor Day - Monday, September 7, 2020
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Thanksgiving - Thursday, November 26, 2020
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Christmas Eve - New Years -
Thursday, December 24, 2020 - Friday, January 1, 2021
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Minimum Order
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Minimum for all orders is $100
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Shipping
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All shipments have a
minimum shipping charge of $18.00 per shipment
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- STOCK ROLLERS USUALLY SHIP WITHIN 24
HOURS
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- NON-STOCK ROLLERS HAVE
AN ESTIMATED LEAD TIME OF 2-4 WEEKS
(FROM THE DATE THE ORDER IS PLACED TO
THE DATE THE ORDER IS SHIPPED)
It can be longer, depending on the availability
of raw materials and other uncontrollable factors.
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FREE UPS
GROUND SHIPPING on
all Syn-Tac Small Format roller orders of $1,100.00 List within the
continental United States and Canada!
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- FREE UPS GROUND SHIPPING on
all Lith-O-Roll Small Format roller orders of $1,100.00 List within
the continental United States!
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All Pamarco Diamond roller shipments will also incur:
- 2% Fuel Surcharge
- $15 Packaging and Processing Fee
- Freight charge (on orders under $2,200
List)
- Crating charge,
if applicable
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| We do not ship outside of the United States, with the
exception of Syn-Tac Rollers which can also be shipped to Canada. |
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Credit Policy |
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Our Credit Policy is strictly enforced.
We accept Visa, MasterCard, American Express
& Discover only.
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to our
International Customers:
We can only ship within the US & Canada.
We can only process US & Canadian credit cards (due
to billing address and zip codes issues. Our credit card processing company
is unable to process cards without a 5-digit zipcode.
In order to process credit card payments we need the Billing Address
where the credit card Statement for the card is mailed. Many addresses outside
the United States have a Zip/Postal Code that includes characters that do
not meet the U.S. 5-digit standard.
In most cases you can simply call the number on the back of the card to
request that your card issuing entity provide you with a 5-Digit Zip Code to
use for address verification of International addresses.
Unless we have this 5-digit code we will not be able to process your
order and/or payment.
We apologize for the inconvenience.
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Prices Are Subject To Change Without Notice
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