No Hassle Satisfaction Guarantee

• In the unlikely event you are not completely satisfied with a purchase from TheRollerStore.com, you may return the merchandise prepaid for a refund within 30 days of the Date Shipped, with the exception of Manuals, Electrical and Electronic Parts and Board Repairs, as outlined below:
   
  • Printers Parts are non-returnable and non-refundable and are not warranted.
  • Operator Manuals & Parts Catalogs are non-returnable and non-refundable with the exception of shipping errors
  • Electrical and Electronic parts are non-returnable, non-refundable and are not warranted. We strongly recommend that you have your local factory-trained technician troubleshoot all electrical and electronic problems, order the parts for you and then have the technician install the parts
  • Board Repairs are non-returnable, non-refundable and are not warranted. We strongly recommend that you have your local factory-trained technician troubleshoot all electrical and electronic problems, order the boards for you and then have the technician install the parts
  • Shipping Charges are non-refundable
     
• All special-order parts are subject to the OEM's standard restocking fee (15-30%)
• Products returned damaged, worn, or with missing parts are subject to the OEM's standard restocking fee (15-30%) of purchase price

Credit Policy

• Our Credit Policy is strictly enforced

• We accept PayPal, Visa, MasterCard, American Express & Discover

Shipping

• All shipments have a minimum shipping charge of $14.00 per shipment 

• The actual shipping costs will be charged when they exceed $14.00

• We currently ship within the Continental United States only.

• If you are outside of the continental U.S. and use either a Freight Forwarder or an Exporter here within the continental United States, we are delighted to ship to your Freight Forwarder on your behalf.

Prices Are Subject To Change Without Notice

Normal Hours of Operation

• Monday through Friday 8:00am - 5:00pm EST

2010 STORE Closings - VACATION & HOLIDAY SCHEDULE

• Memorial Day - Monday, May 31, 2010

• Independence Day - Monday, July 5, 2010

• Labor Day - Monday, September 6, 2010

• Vacation - TBA

• Thanksgiving - Thursday, November 25, 2010 - Friday, November 26, 2010

• Christmas - Thursday, December 23 - Friday, December 24, 2009

• New Years Day -

Minimum Order

• TheRollerStore.com does not have a minimum order requirement, however the minimum shipping charge will apply

• Any Manufacturer's minimum order policy will apply on all drop-shipments. Here are some of the most common:

  • All Presstek Orders have a $100.00 Order Minimum
  • All Kompac Orders have a $100.00 Order Minimum

Technical Assistance

• It is always our pleasure to offer our customers technical assistance in roller & parts identification

Forms

• Request A Quote
• Order Form
• Syn-Tac Roller Return Authorization
• IRS Forms & Publications
• Georgia Department of Revenue